Delivery Information


UK Mainland Orders

Up to £50 (ex vat)    £6.95
Free shipping over £50 (ex vat)    


Delivery

Orders received on a working day will usually be dispatched within 24 hours. In the rare case we don't have the product in stock we can usually get it within 24 hours and we will dispatch the items as soon as they come in to stock. If for any reason it is going to take more than 24 hours we will contact you.

If for any reason the parcel has been returned to Automotive Technical due to nobody being in to receive the parcel and it has not been picked up from the depot listed on the card left at the address, the customer must pay for the charges incurred to Automotive Technical for sending the parcel back to Automotive Technical and pay postage and packaging charges for the parcel to be resent out to you. With no exceptions.


Returns Policy

We offer a 28-day money back guarantee on all goods. If you need to return an item please notify us within 24 hours, we will always do our best to deal with any issues responsibly and fairly. For non-defective goods the buyer will be responsible for the return postage and packaging charges at their expense. Non-defective goods can only be accepted for return if they are unopened and in their original, unused condition. We reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage. If a parcel is returned to us due to being refused, a £10 fee will be deducted from your refund minus delivery costs.

Faulty or Damaged Goods
It is our aim that every item arrives in perfect condition, but should you receive faulty or damaged goods they should be returned to us within 14 days at the buyers expense and, subject to inspection and confirmation that the item is defective, we will either replace the item or issue a refund within 14 days of receiving the returned goods. We will be happy to refund the postage charges incurred in returning the item to us. If a faster service or a more expensive method of postage is used to return the item, we will only refund the least expensive delivery option it would have cost to send the item back to us and you will need to cover the difference. Goods that arrive damaged in transit should be signed for as either damaged or unchecked.

Incorrect Orders
In the unlikely event that you receive the wrong order, please notify us within 24 hours. The item should be returned to us in the same condition you received it and we will send a replacement and also refund the minimum postage charges we require to return the item to us.

Automotive Technical will not accept responsibility for loss or damage of goods during transit. Please ensure that your return package is packed and sealed securely, in the original packaging if possible, and the insurance cover option is taken where possible when returning any item.


Cancellations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 working days of delivery. To cancel this contract, return the item to us in original, unopened condition. All costs relating to return shipping of correctly supplied goods shall be the responsibility of the purchaser, unless the item supplied was not the correct item due to an error on our part or the item is defective.


Before returning your item(s) please complete the returns online form prior to the goods being returned. The cost of returning the goods will be your full responsibility.